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Frequently Asked Questions

PKR360 FAQ – Your Questions Answered Simply

Everything you need to know about PKR360 — from creating your account and depositing in PKR, to cricket betting, casino games, the VIP programme and responsible gaming. Browse by category or scroll through to find what you need.

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All deposits & balances in Pakistani Rupees
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What This FAQ Covers

These are the topics players in Pakistan ask about most. Click any category below to jump straight to those questions.

Account & Registration

How to create an account, verify your mobile number, reset your password, and manage your profile details on PKR360.

Deposits & Withdrawals

Depositing PKR via JazzCash, Easypaisa, Raast and bank transfer. How long withdrawals take and what the minimum amounts are.

Cricket & Sports Betting

Cricket, PSL, T20, football and Esports betting — including live markets, odds formats, bet types and how winnings are settled.

Casino & Fish Games

Slots, live casino, Teen Patti, fish shooting games and more — game availability, fairness, bonuses and how to get started.

VIP Programme

How VIP points are earned, tier progression, exclusive rewards, higher limits and how the programme benefits regular PKR360 players.

Responsible Gaming

Setting deposit limits, session reminders, cooling-off periods and self-exclusion tools. Gaming as entertainment, not as income.

PKR360 is one of Pakistan's most complete online gaming platforms, bringing together cricket and sports betting, live casino, slots, fish games and a rewards programme — all in a single account, with all balances and transactions handled in PKR. Whether you are brand new to the platform or a regular player with a specific query, this FAQ page covers the questions we hear most often from players across Pakistan.

If you read through this page and still cannot find what you are looking for, the 24/7 live chat support team can help. They are available directly from the website and from within the PKR360 app, and most queries are resolved within a few minutes.

Account & Registration

Creating an account on PKR360 is free and takes about two minutes. Head to the Register page, enter your mobile number, choose a username and password, and complete the verification step using the code sent to your phone. Once verified, your account is active and you can make your first deposit and start playing straight away. You must be 18 or older to register.

No. Each player is permitted one account only. Creating duplicate accounts — for any reason, including attempting to claim a bonus more than once — is a violation of the Terms and Conditions. If you have forgotten your login details, use the "Forgot Password" option on the login page to recover your existing account rather than creating a new one.

On the login screen, tap "Forgot Password?" and enter your registered mobile number. You will receive a verification code via SMS — enter it, then set a new password. The process takes under two minutes. If you do not receive the SMS, make sure your SIM is active and try again. Still stuck? Contact the 24/7 live chat team and they will sort it out quickly.

Some details — such as your username — cannot be changed after registration. For other account information like your mobile number or email address, contact the support team via live chat with the required verification details. Changes to sensitive account information go through an identity verification step to protect your account from unauthorised modifications.

Accounts are locked automatically after several consecutive failed login attempts as a security measure. The lock usually lifts after a short wait. If you believe someone else may have been attempting to access your account, reset your password immediately and notify the support team via live chat so they can review your account activity and help you secure it.

Deposits & Withdrawals

PKR360 supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR — there is no currency conversion involved. The cashier section in your account lists all currently active methods with deposit limits for each. JazzCash and Easypaisa are the most widely used by Pakistani players and typically credit your balance within seconds.

JazzCash and Easypaisa deposits are usually instant — your PKR360 balance updates within seconds of completing the transaction. Raast transfers are also typically fast. Bank transfers may take a few minutes to a couple of hours depending on your bank. If a deposit has not appeared after the expected time, check your payment app to confirm the transaction completed, then contact live chat with the transaction reference number.

Minimum deposit amounts vary by payment method and are shown clearly in the cashier section when you select your preferred method. PKR360 has been designed with Pakistani players in mind, so the minimums are accessible — you do not need to deposit a large amount to get started. Check the Deposit page or your account cashier for the current minimums for each method.

Log in to your account and head to the cashier or wallet section, then select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Withdrawals are processed in PKR to the same method you used to deposit where possible. Processing times vary: mobile wallet withdrawals are generally faster than bank transfers. Your account must be verified before withdrawals can be processed.

The most common reasons for a delayed or declined withdrawal are: pending account verification, an active bonus with wagering requirements not yet met, or a mismatch between your registered details and the payment method name. Check your account notifications for any pending steps. If everything looks correct and your withdrawal is still delayed beyond the expected timeframe, contact the support team with your transaction details.

Cricket & Sports Betting

Cricket is the main focus — you will find markets for international Test matches, T20Is, ODIs, Pakistan Super League (PSL), IPL, Big Bash and other major tournaments. Football is also heavily covered, including European leagues, the FIFA World Cup and AFC competitions. Esports markets are available for popular titles as well. During PSL season especially, the depth of markets — including in-play, over/under, top batsman and player specials — is particularly strong.

Live betting — also called in-play betting — lets you place bets on a match that is already in progress. The odds update in real time based on what is happening in the game. So during a T20 match, for example, you might bet on the outcome of the next over, the next wicket or the final result — all while the match is live. To access live markets, log in and head to the Sports or Betting section and look for the "Live" tab.

Winnings are calculated as your stake multiplied by the decimal odds at the time you placed the bet. For example, a PKR 1,000 stake at odds of 2.50 returns PKR 2,500 (including your original stake). Winnings are credited to your PKR360 balance automatically once the event is settled — which typically happens shortly after the match or event ends. You can view your bet history and settlement status in the My Bets section of your account.

Cash out availability depends on the specific market and match. Where the option is available, you will see a Cash Out button next to the relevant bet in your My Bets section during the live event. The cash out value reflects the current state of the match and the probability of your selection winning. Cashing out early locks in a return — which may be less than your full potential win — but removes the risk of losing entirely if the match turns.

If a match is abandoned before a result can be determined — due to rain, security issues or any other reason — PKR360 follows standard industry settlement rules. In most cases, bets are voided and your stake is returned to your account balance. However, settlement rules can vary by market type and competition, so it is worth reviewing the specific rules in the Betting section or Terms and Conditions for the competition you are betting on.

Casino & Fish Games

PKR360 has an extensive game library covering slots, live casino tables, Teen Patti, Andar Bahar, Baccarat, Roulette, Blackjack and Poker variants. The live casino section streams real dealers in real time — popular with Pakistani players who prefer an authentic table game experience. New games are added regularly, so the Casino page is worth checking back on. All games run directly in your browser or the app — no additional downloads required.

Fish games — also called fish shooting games — are arcade-style games where you aim and shoot at fish swimming across the screen. Different fish have different point values, and your winnings are based on how many points you accumulate. They are fast-paced, easy to pick up and very popular with players across Pakistan. You can find all available fish game titles in the Fish Games section. Just log in, select a game, choose your bet level and start playing.

All casino games on PKR360 use certified Random Number Generator (RNG) technology, which means every spin, deal and game outcome is genuinely random and independent of previous results. Live casino games use physical cards, wheels and dice dealt or spun by real dealers streamed in real time — the outcome is determined by physical action, not software. The RTP (Return to Player) percentage for individual slots is typically listed in each game's information section.

Yes — all PKR360 casino games are fully optimised for mobile. You can play directly in your mobile browser (Chrome, Safari or any standard browser) or through the PKR360 app, which is available for both Android and iOS. The app is particularly smooth for live casino and fish games on Pakistani mobile networks. Download links for the app are available on the Download page.

VIP Programme

The PKR360 VIP programme rewards you automatically as you play. Every bet you place — on sports, in the casino or on fish games — earns VIP points. As your points accumulate, you progress through VIP tiers, each unlocking better rewards: higher weekly withdrawal limits, exclusive PKR bonuses, faster support response times, personalised offers and more. Your points balance and current tier are visible in the VIP section of your account once you are logged in.

VIP point expiry rules are outlined in the VIP programme terms, which you can review in the VIP section of the site. Generally speaking, staying active on the platform — placing bets, playing casino games — keeps your points and tier status alive. Extended periods of inactivity may affect your tier standing. For the most up-to-date information on expiry rules, check the VIP page or speak to the support team.

As you move up VIP tiers, the rewards improve meaningfully. Higher tiers typically come with increased daily and weekly PKR withdrawal limits, exclusive reload bonuses, access to VIP-only promotions during PSL and major cricket events, a dedicated account manager at the top tiers, and priority processing for withdrawals and support queries. The full breakdown of tier benefits is available on the VIP page.

Responsible Gaming

PKR360 includes several tools designed to help players stay in control of their gaming. From your account settings you can set a daily, weekly or monthly PKR deposit limit — once set, you cannot deposit beyond that amount until the period resets. You can also set session time reminders that notify you after a chosen period of play, take a cooling-off break ranging from 24 hours to several weeks, or activate full self-exclusion if you need a longer break from the platform.

Log in to your account and go to the Responsible Gaming section within your account settings. From there, select Deposit Limits, choose the period — daily, weekly or monthly — enter the PKR amount you want to set as your maximum, and confirm. The limit takes effect immediately. If you want to lower your limit, the change applies straight away. If you want to increase it, there is typically a short waiting period as a protective measure to prevent impulsive decisions.

If gaming has stopped being entertainment and is causing stress, financial pressure or affecting your relationships and responsibilities, it is important to act early. Use the self-exclusion tool in your account settings to block yourself from the platform for an extended period. You can also speak to the PKR360 support team who can activate account restrictions immediately. PKR360 is designed as an entertainment platform for adults — it should never be used as a source of income or to recover money lost in previous sessions.

No. PKR360 is strictly for adults aged 18 and above. Age verification is part of the account process, and any account found to belong to a player under 18 will be closed immediately with any funds returned according to platform policy. If you are a parent or guardian and are concerned about a minor accessing online gaming platforms, use parental control tools available through your device or internet service provider to restrict access.
More About PKR360 — The Platform Behind the FAQ

PKR360 was built with Pakistani players in mind — from the payment methods it supports to the sports it prioritises. Cricket sits at the heart of the sports betting offering. Whether it is a bilateral T20 series between Pakistan and a touring side, a PSL knockout match, or a World Cup final, PKR360 makes sure the markets are live, the odds are competitive and the in-play experience is smooth even on mobile connections across Pakistan.

The deposit and withdrawal system was designed to be frictionless for Pakistani players. JazzCash and Easypaisa are the most popular choices — both are instant and do not require a bank account, making them accessible to a wide range of players across different cities and income levels. Raast and bank transfer are there for those who prefer to move larger amounts. Everything goes in and out in PKR, with no hidden conversion fees eating into your balance.

Beyond betting, PKR360 has invested seriously in its casino and games section. The live casino is one of the most visited parts of the platform — real dealers, real cards, real time. Teen Patti and Baccarat are particular favourites, and the live chat feature within games lets you interact with the dealer and other players. For something more high-energy, the fish games section delivers fast-paced, skill-influenced gameplay that has found a large following among younger Pakistani players.

The PKR360 app brings everything together in one place optimised for mobile use. It handles Pakistani network speeds better than most browser experiences, loads game assets faster and sends push notifications for upcoming matches, bonus activations and live market updates. It is available for both Android (via the Play Store and direct APK) and iOS, and uses the same login credentials as your web account — there is no separate registration required.

The VIP programme is another area where PKR360 differentiates itself. Unlike platforms that make VIP status hard to reach and harder to benefit from, PKR360's tier system starts rewarding you from your very first bet. Points accumulate automatically in the background as you play — you do not need to opt in or track anything manually. The higher tiers unlock genuinely useful benefits: higher PKR withdrawal limits matter when you have had a good run on PSL betting and want to move funds quickly.

Still have a question? If something you need is not covered above, the PKR360 support team is available 24/7 via live chat — from the website or directly within the app. Most questions are resolved within a few minutes. You can also check the Terms and Conditions or Responsible Gaming pages for detailed policy information.
18+ Only. PKR360 is an entertainment platform for adults only. Gaming involves financial risk. Please set a budget before you play and never chase losses. Use the deposit limit and self-exclusion tools in your account settings if you need help managing your gaming habits.
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